24/7 answering & information
- Answers calls and messages 24/7 in IT/DE/FR/EN.
- Provides basic information: opening hours, directions, what to bring, how to book, how your practice works.
- Gently redirects any clinical questions to your staff.
Medical & Dental Practices · AI front desk integrated with your practice software
Medical AI front desk for medical and dental practices
Answers every patient call and message 24/7, books appointments into your existing agenda and keeps your schedule under control — with Swiss medical compliance by design.
- Patients can always reach your practice, even during peak hours or after the front desk has closed.
- We integrate with your existing practice software via its official calendar connector, so appointments appear directly in your agenda.
- Your team spends less time on routine calls and more time on clinical work.
4-month pilot · full setup free (standard value CHF 4,000) · keep pilot monthly pricing afterwards · limited number of practices
FADP/GDPR
Art. 321 CP
Swiss Hosted
24/7 AI
You can also try the Medical AI Front Desk by calling +41 31 588 01 00
+41 31 588 01 00We're opening a limited 4‑month pilot for clinics and dental practices. You apply for the pilot and book a short call with our team; if your practice is accepted, we configure and integrate the AI front desk with your agenda and practice software (using a calendar bridge where appropriate) at no setup cost, include unlimited minutes during the pilot and lock in your reduced monthly price for as long as you stay on the product.
Why clinics still lose time (and patients) on the phone
- Phones ring while doctors and assistants are in consultation, so some calls are simply missed.
- Many patients still prefer to call, even when online booking is available.
- No-shows and last-minute cancellations leave expensive gaps in the agenda.
- Staff spend hours each week on reminders, rescheduling, call-backs and simple administrative questions.
What your Medical AI Front Desk does for you
The Medical AI Front Desk agent acts like a trained medical secretary for your clinic. It connects to your agenda and takes care of routine patient interactions on the phone, on your website and via messaging.
Booking & schedule management
- Checks availability and offers suitable slots according to your visit types, durations and rules.
- Creates, changes and cancels appointments directly in your practice agenda via its official calendar connector, so they appear automatically in your system.
- Respects your special rules, such as emergency slots or "phone-only" slots.
Reducing no-shows & keeping the agenda full
- Sends reminders, confirms appointments and can provide pre-visit instructions (based on your templates and policies).
- Manages cancellations and helps fill freed-up slots, including from your waitlist where applicable.
- Can run simple recall campaigns (e.g. check-ups, control visits) under your instructions.
Multi-language & compliant by design
- Speaks Italian, German, French and English, depending on your region.
- Clearly tells patients they are speaking with an AI assistant on behalf of your practice.
- Never gives diagnoses or treatment recommendations — it focuses on access, routing and administration, and escalates emergencies according to your protocols (for example, instructing patients to call 144).
Optional triage module based on Swiss Emergency Triage Scale
For practices that need structured triage and routing, we offer an optional module built around the Swiss Emergency Triage Scale (SETS, 4 levels) and ICPC-2 "reason for encounter" coding.
1
Life-threatening
Call 144
2
Urgent
≤20 min
3
Semi-urgent
≤2 hours
4
Non-urgent
Schedule
- Guides patients through standardised questions to assess urgency on a 4-level scale.
- Detects red-flag symptoms and instructs patients to call 144 or follow your emergency procedures.
- Standardises intake information for your team and systems.
- No diagnoses, no treatment decisions — triage and routing only, always under your protocols.
How it works with your practice software
The Medical AI Front Desk uses a dedicated calendar as a bridge to your practice management software. If your software supports calendar sync (as many Swiss systems do), appointments appear automatically in your agenda — without changing how your team works day to day.
1
We configure Google Calendar
We connect the AI assistant to a dedicated calendar for your practice and mirror your existing visit types, durations and rules.
2
The assistant books on Google Calendar
When a patient calls or messages, the assistant checks availability and creates the appointment directly on Google Calendar.
3
Sync with your practice software
If your software supports Google Calendar sync (via its official connector), appointments appear automatically in your agenda.
4
We go live and optimise
We start with controlled scenarios, monitor real calls with you and adjust flows until the assistant matches your practice.
Compatibility with practice management software
The Medical AI Front Desk integrates natively with Google Calendar. The following software can sync with Google Calendar via their official connectors:
Doctolib, Swiss Medical Record, tomedo, samedi, PRACMAN, E-PAT (Vitabyte), and other systems with Google Calendar support.
* AIAgens is not affiliated with the software listed. Compatibility depends on your practice software's Google Calendar support. Contact us to verify.
2026 pilot: Medical AI Front Desk for medical practices
For a limited number of medical or dental practices and clinics, we offer a 4‑month pilot with full AI assistant and integration setup (standard value CHF 4,000) included, unlimited minutes and locked‑in pilot pricing.
What's included
Full setup by our team
We configure the AI assistant for your practice, define greetings, languages, call flows, visit types and rules together with your staff, and integrate it with your agenda and practice software. Standard setup value: CHF 4,000 — included at no extra cost in the pilot.
Unlimited minutes during the 4-month pilot — you can see the real impact on calls and scheduling without worrying about usage.
Three products to choose from
Setup: CHF 4,000
included free in this pilot
Medical AI Front Desk
AI front desk for your clinic: answers calls and messages, books on Google Calendar, and keeps the schedule under control.
CHF 399
/ month
Standard: CHF 499/month
Pilot price for 4 months, then CHF 399/month locked for you as long as you stay. Cancel any time after pilot.
Subscribe Now
Setup: CHF 4,000
included free in this pilot
Medical AI Front Desk + Triage
Everything in Medical AI Front Desk, plus a SETS-based triage and routing module for urgency assessment and safe hand-off.
CHF 599
/ month
Standard: CHF 699/month
Pilot price for 4 months, then CHF 599/month locked for you as long as you stay. Cancel any time after pilot.
Subscribe Now
Setup: CHF 2,000
included free in this pilot
Medical Email AI Agent
AI assistant for patient emails: automatically reads incoming messages, identifies requests to book, change or cancel appointments, and updates them directly in your existing booking system — always under your rules, never giving medical diagnoses.
CHF 299
/ month
Standard: CHF 390/month
Pilot price for 4 months, then CHF 299/month locked for you as long as you stay. Cancel any time after pilot.
Subscribe NowPilot conditions
By clicking "Apply for pilot" and submitting the form, the practice agrees that:
- The pilot runs for 4 months on the chosen product (Medical AI Front Desk, with or without the Triage module).
- During the pilot, the practice pays the pilot monthly fee and benefits from free setup and unlimited minutes.
- After the pilot, the practice can: continue on the same product at the locked-in pilot price, with no new setup fee; or stop the service at the end of the pilot, with no further obligation.
- The practice agrees to share aggregated, anonymised metrics (e.g. number of calls handled, % resolved without human hand-off, impact on no-shows) so both sides can evaluate the project.
- Any public case study or named testimonial will only be published with the practice's explicit written approval.
Built in Switzerland, compliant by design
- Data hosted in Switzerland/EU with FADP/GDPR-compliant handling.
- Designed to respect Swiss medical confidentiality (Art. 321 CP) and your internal policies.
- No medical diagnoses, no treatment recommendations — the assistant focuses on access, routing and administration.
- AI disclosure is always on: patients are clearly informed they are speaking with an AI assistant on behalf of your practice.
- Call and chat logs are available for internal review, quality control and training of your staff.
Frequently Asked Questions
Will the AI replace our reception team?
No. It takes over routine, repetitive calls and messages (booking, rescheduling, basic information) so your staff can focus on patients who really need human attention.
How does it work with my practice software?
The assistant books on Google Calendar. If your practice software supports Google Calendar sync (like Doctolib and many others), appointments will appear automatically. We are not affiliated with any practice software vendor.
Which languages does the assistant speak?
Italian, German, French and English. Additional languages (for example Russian) are possible for specific use cases.
How long does it take to go live?
Typically a few weeks from the first scoping call to a safe go-live, including configuration, testing and training your staff.
What happens after the pilot?
You can continue on the chosen product at the locked-in pilot monthly price (CHF 399 or CHF 599), or stop at the end of the 4-month pilot with no further commitment.