Privacy Policy

Last Updated: October 3, 2025

1. Introduction

AIAgens ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI voice assistant service.

2. Data We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, company name
• Usage Data: Conversation logs, interaction patterns, feature usage
• Technical Data: IP address, browser type, device information, cookies
• Voice Data: Voice recordings processed by our AI assistant (stored temporarily)

3. How We Use Your Data

We use your data for:

• Providing and maintaining our AI assistant service
• Improving service quality and user experience
• Customer support and technical assistance
• Processing payments and billing
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: OpenAI for AI processing, payment processors, hosting providers
• Legal Requirements: When required by law or to protect our rights

5. Data Retention

We retain your data only as long as necessary for service provision and legal compliance. Voice recordings are typically deleted within 30 days unless you request otherwise.

6. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request data erasure ("right to be forgotten")
• Restrict data processing
• Data portability
• Object to data processing

7. Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your data.

8. Cookies

We use essential cookies for authentication and preferences. You can control cookies through your browser settings.

9. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or website notice.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: info@aiagens.ch
Address: Via Riva Paradiso 30, 6900 Paradiso, Switzerland