Enterprise · tailor-made AI agents
Phone, email and chat connected to SAP, to technical manuals and to your processes: they take orders, provide technical support and follow a new customer from first contact to the end. Designed and looked after by our engineers, in Switzerland.
Today only one company in four has AI agents in production. By 2029 they will handle most customer requests. The gap between you and them is being decided now. [1][2]
No typing, no waiting: exceptions go to a person
Why now
of companies already use artificial intelligence in at least one function. [1]
already have AI agents in production. Everyone else is still watching. [1]
of common customer service issues will be resolved by AI agents without human intervention by 2029, with 30% lower operating costs. [2]
Whoever puts an agent into production today learns from their own customers, orders and mistakes, and reaches 2029 years ahead. Whoever waits will buy the same technology, without those years. And meanwhile, unanswered requests go to whoever answers.
What waiting costs you
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An estimate with your numbers, not a promise. In the confidential analysis we redo it on your real data.
Sales and revenue
Whole processes, from the first contact to the order recorded in your systems. You step in once, where the decision is made.
more likely to reach the decision-maker when a lead gets an answer within an hour rather than an hour later. [3]
of the companies tested with a contact request never responded. [3]
Leads from ads and website
The contact comes from an ad, your website or WhatsApp. The agent answers straight away, by phone or message, clarifies what is needed with real data from your ERP, closes the order and records it in the CRM.
Inbound orders
The customer calls or writes to reorder. The agent recognises them, checks availability, price and credit limit, confirms delivery and address and enters the order in your ERP. What stays within the rules goes out on its own.
Quotes
When a quote goes quiet, the agent calls or writes about the point still open, whether delivery, an alternative or a price line, and answers with the real documents. If the customer accepts, the order is ready and the CRM is up to date.
Dormant customers
The agent spots customers who have stopped buying, contacts them with their usual order already put together, at today's prices and availability, and takes it through to confirmation. Not a newsletter: a concrete offer.
Renewals
Weeks before expiry the agent contacts the customer, proposes the renewal or the better-suited plan, gets the yes and updates contract and CRM. You know in time who wants to cancel, not after the deadline.
Add-on sales
While the customer orders, the agent suggests only what that order needs: the compatible accessory, the consumable about to run out, the quantity that pays off. The rules are yours.
These are processes we build to measure, connected to your ERP, your CRM and your channels (phone, email, WhatsApp). They are not results measured at customers.
Real cases
Caffè Moak · distribution · SAP ECC
Bars and resellers order from Caffè Moak by phone, the same products every time. Someone used to key them into the ERP by hand.
We built an agent that recognises the customer in the SAP customer master, reads items, stock, prices and credit limit, prepares the draft order in the ERP and emails the confirmation. Nobody types anything any more.
Cantoni Srl, Lecco · injection moulds
Cantoni builds injection moulds for customers worldwide, and their technicians have questions at any hour, about different moulds, in different languages.
We built an assistant that recognises customer and mould from its digital passport, answers by reading that mould's manual, in the technician's language, and passes to the engineer only the cases that need a person, with the context already gathered.
The personal agent for the people in charge: remembers decisions, summarises meetings, triages correspondence, compares documents with source citations, briefs you by voice.
Counsel complements Microsoft 365 and Google Workspace; it doesn't replace them: it works with the mail, calendar and documents you already use.
Counsel prepares on its own and acts only on your go-ahead: no email goes out, no meeting moves, nothing gets committed without you.
Process examples · custom-built
Insurance
Collects data and documents by phone or through a secure link, checks the file is complete, chases what's missing and prepares the file in the core system. The adviser steps in only for the exceptions.
Spare parts and after-sales
The customer reads out the serial number: the agent finds the part in the ERP, checks availability and price, and opens the order. Nobody is kept waiting.
Procurement
Calls suppliers, confirms delivery dates, updates the orders. And flags only the delays that actually change something.
Real estate and facilities
Takes the report at any hour, weighs the urgency, opens the ticket for the right technician and keeps the tenant posted. Even at 3 a.m.
Human resources
Policies, holidays, expenses: answers by citing the internal document, and hands to a person only what isn't written down anywhere.
Banks and fiduciaries
Asks for the account-opening documents, checks they're all there and sends reminders until the file is complete. You stop chasing people.
Email and documents
Reads the inbox, understands what each message is about and files every document where it belongs: in the core system, in the right folders, under the right name. You only see what doesn't add up.
Meetings
Joins online meetings, transcribes, extracts decisions, commitments and deadlines and assigns them to the right people. Then follows up with anyone running late, until it's done.
Leadership
Every morning: agenda, priorities, deadlines and yesterday's numbers, on one page. You open it and already know where to start.
Accounting
Reads invoices and receipts, matches them to orders, prepares the postings and flags only the exceptions: amounts that don't add up, new suppliers, close due dates.
These are examples of processes we build to order, not measured customer results.
How we work
We map the process, the systems involved and the edge cases together, and decide what the agent does and what stays with people.
We configure the agent, connect it to your systems and write the test cases together.
For 48 hours the agent works alongside your team on real cases, without touching customers. It goes live only if it passes.
We check quality continuously, test every change before it goes into service, and the SLA is written into the contract.
Integrations
To be clear: we claim no SAP partnership or certification, we don't replace your ERP, and we don't promise to connect to any system in a day.
Company brain
The agent reads documents, emails, ERPs and databases, and answers with your real numbers, citing the source. No searching, no waiting, no 'I'll get back to you'.
The comparison
| Self-service platform | AIAgens Enterprise | |
|---|---|---|
| Who configures it | Your team, on its own | Our engineers, with you |
| ERP integration | Generic connectors | Inside SAP and your systems, with your rules |
| Testing | Your responsibility | Test cases and 48 hours in parallel |
| Where the data is | Depends on the vendor | Switzerland and the European Union |
| Who is accountable | Standard terms of use | Enterprise contract, DPA and SLA |
Data and security
Every customer is isolated from the others, data is encrypted at all times, it never trains a model, and every access leaves an exportable trail.
Processing is governed by the contract and the data processing agreement (DPA), which states where data is processed, which sub-processors are involved and how long each type of data is retained. We send the DPA on request.
Questions
No: it takes repetitive work and waiting off your staff. Decisions and delicate cases stay with people, and the agent hands them the case with the context already gathered.
No. The agent works with the systems you already have, SAP included, through their interfaces.
It's built to never make things up: it answers only from your data and documents. When it can't find the answer it says so openly, and passes the case to a person on your team with all the context.
In Switzerland and the European Union, with the details in the DPA, which we send on request.
Enterprise automations start from CHF 25'000 per year, Counsel from CHF 600 per month per executive. The exact price depends on the process and the integrations: we set it after the analysis, in writing.
It depends on the process and the systems to connect. After the analysis you have a written plan with firm dates.
An hour with our engineers: we take one of your processes and tell you, with your numbers, what an agent can do and how long it takes.
Thank you
We have received your request and will get back to you within two working days.