How much does an AI phone assistant cost for a medical practice?
For a Swiss single-site medical practice, Medical AI Front Desk costs CHF 399 per month excluding VAT for one doctor or calendar at one location. Setup, integration and configuration start from CHF 5'000, one-time: the exact amount depends on the complexity of your practice (practice software to connect, number of doctors and locations, rules to configure) and we confirm it in the written proposal, after we review your calendar and practice software. The phone connection remains on the practice's own contract and is billed separately by the carrier.
Short answer: base price and separate costs
The entry point is CHF 399 per month for Medical AI Front Desk. This is the base module for patient calls, approved administrative rules and prepared appointments or structured handoffs within the confirmed scope.
The platform price is not the same as the telephony cost. The number, SIP trunk and call charges remain with a carrier selected by the practice. AIAgens supports the technical connection, but the carrier bills its service directly.
The monthly total changes when the practice needs additional doctor/calendar units, additional modules, more numbers, multiple locations or a practice-management integration with specific requirements. This page therefore shows catalogue prices; the proposal confirms the actual scope.
Modules and monthly prices
| Module | Price | When it is needed |
|---|---|---|
| Medical AI Front Desk | CHF 399/month | Base module for patient calls and the agreed appointment workflow |
| Additional doctor/calendar unit | + CHF 200/month | Each additional doctor/calendar unit at the same location; assignment function included; requires Front Desk |
| Medical Email AI Agent | CHF 299/month standalone · CHF 199/month with Front Desk · one-time setup from CHF 2'000 excl. VAT (with the Front Desk, in addition to its setup fee) | Medical email workflows and HIN handoffs under approved rules |
| Anamnesis — Medical Scribe AI | Not yet available | Structured documentation draft for physician review. In controlled evaluation, not yet available; terms only after clearance. |
| MedConsult AI | Price not published | Module in preparation and not included in current offers |
What the CHF 399 base price includes
- Analysis of the main call reasons, opening hours, peak periods and administrative practice rules.
- Knowledge-base configuration for appointments, cancellations, callbacks, organisational questions and escalations.
- Setup of the agreed phone flow, including messages, transfers and backup scenarios.
- Practice software and agenda assessment: direct integration only where the connector, permissions and practice approval support it; otherwise a structured task or handoff.
- Testing with the practice team on realistic cases before go-live and adjustment of identified rules.
- AI platform usage without volume-based AIAgens surcharges under fair use and within the confirmed scope.
- Measurement covering answered calls, handoffs, avoided callbacks and the work still left to the team.
What is billed separately
- Telephony: the practice's own contract with peoplefone or another compatible carrier. The current peoplefone reference is CHF 120 per year per number; inbound calls are free and outbound calls follow the carrier plan.
- Additional doctor/calendar unit: CHF 200 per month in addition to Front Desk; the assignment function is included.
- Additional locations or numbers: scope based on local rules, governance and reporting.
- Setup, integration and configuration: a one-time fee from CHF 5'000, depending on complexity, confirmed in the proposal after we review your calendar and practice software. Additional work is quoted separately.
- VAT and third-party charges are not included in the monthly platform prices shown.
What determines total cost
| Factor | Effect on the project |
|---|---|
| Numbers and locations | Determine phone setup, local rules and reporting |
| Clinicians and calendars | May require separate routing, appointment types and availability logic |
| Languages | Require real testing of tone, terminology, fallback and escalation |
| PMS and permissions | Decide whether the workflow can act directly or must create a handoff |
| Call reasons | More processes mean more rules, tests and knowledge-base maintenance |
| Reporting | Networks may need consolidated views and governance by location |
Typical configurations
| Situation | Starting configuration | Pricing logic |
|---|---|---|
| Single-site practice with one main workflow | Medical AI Front Desk | CHF 399/month plus telephony |
| Practice with several clinicians or departments | Front Desk with two doctor/calendar units | CHF 399/month + CHF 200/month plus telephony |
| Phone and medical email workflows | Front Desk + Medical Email AI Agent | Combined modules; any bundle terms are confirmed in the proposal |
| Group or multi-site network | Controlled start with defined sites, numbers, routing and KPIs | Price based on scope rather than a generic public package |
Compare total cost, not only the subscription
| TCO item | What to measure |
|---|---|
| Team time | Minutes spent on routine calls, callbacks and reconstructing incomplete messages |
| Unanswered calls | Volume at peak times, outside opening hours and during consultations |
| Work after the call | Manual steps before the request becomes usable by the team |
| Coverage | Cost of breaks, absences, holidays and out-of-hours coverage |
| Telephony | Number, SIP trunk and outbound carrier charges |
| Integration | Initial setup, testing, PMS access and maintenance of practice rules |
Calculate return without artificial promises
Return cannot be inferred from the number of answered calls alone. It must be measured through work actually removed and appointments demonstrably recovered. Unverified averages can produce a misleading business case.
A useful estimate relies on practice data rather than generic benchmarks.
- Measure received, missed and repeated calls plus average duration over a representative period.
- Calculate the fully loaded cost of administrative time and work completed after each call.
- Define which requests the service completes, prepares or transfers to the team.
- Compare before and after: calls, callbacks, team time, appointments and handoff quality.
- Assign value only to observed outcomes rather than treating every call as a new patient or revenue.
Setup, start and terms
Setup, integration and configuration start from CHF 5'000, one-time: the exact amount depends on the complexity of your practice (practice software to connect, number of doctors and locations, rules to configure) and we confirm it in the written proposal, after we review your calendar and practice software. The catalogue monthly fee for Medical AI Front Desk is CHF 399 for one doctor or calendar at one location, excluding VAT; telephony is billed separately.
The proposal defines the scope. For already admitted pilot practices, the agreed conditions remain in place.
Why multi-site has no single public price
A medical network can have different numbers, hours, clinicians, specialties, systems and escalation rules at every location. Publishing one price without those inputs would not be transparent.
The appropriate path is a controlled pilot, often at one location or for one defined front-desk process, with KPIs and governance agreed before expansion. The proposal then reflects what must actually work rather than only the number of sites.
Frequently asked questions about pricing and terms
Medical AI Front Desk starts at CHF 399 per month excluding VAT for one doctor or calendar at one location. Telephony and optional modules are separate. Setup is a one-time fee from CHF 5'000, depending on complexity.
Workflow configuration, knowledge base, agreed setup, PMS assessment, team testing, go-live support and AI platform usage under fair use for the approved scope.
No. The practice keeps a direct contract with peoplefone or another compatible carrier. AIAgens configures the connection, while telephony is billed by the carrier.
No. It means AI platform usage without volume-based AIAgens surcharges under fair use. Call charges and telephony terms come from the carrier.
Setup, integration and configuration start from CHF 5'000, one-time: the exact amount depends on the complexity of your practice (practice software to connect, number of doctors and locations, rules to configure) and we confirm it in the written proposal, after we review your calendar and practice software. For already admitted pilot practices, the agreed conditions remain in place.
Each additional doctor/calendar unit at the same location costs CHF 200 per month in addition to Medical AI Front Desk. The assignment function is included; telephony is billed separately.
It depends on the PMS, connector, permissions and work required. If direct write access is unavailable or inappropriate, the start can use structured tasks or secure handoffs. The proposal defines the scope.
There is no single public price. Locations, numbers, routing, systems, languages and reporting are defined after the review and documented in the proposal. The proposal defines the scope.
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