For medical practices and clinics in Switzerland

Medical AI Front Desk for Swiss medical practices & clinics

Answers patient calls 24/7, manages appointments by your practice rules and uses your prepared practice knowledge, alongside your existing agenda, practice software and communication channels. This relieves your reception team and frees up time for direct patient care.

Single-site practices, multi-calendar practices, practice networks and clinics: initial assessment and demo

  • Book, reschedule and cancel appointments according to your practice rules.
  • Relieves your reception team when phone flow is not reliably covered during peaks, consultations or after hours.
  • Support patients in IT, DE, FR, EN, Swiss German and additional languages, with handoff to your team when needed.
View healthcare compliance
FADP/GDPR Art. 321 CP CH/EU hosted Zero-retention by default

You can also try the Medical AI Front Desk by calling:

+41 91 247 00 36
  • CH · EU patient data in Switzerland and the European Union
  • 24/7 patient calls even outside office hours
  • Software appointments directly in the practice software
  • 144 no diagnoses: emergencies go to 144

Initial assessment and demo on request

Initial assessment and demo

Medical AI Front Desk is the AI phone assistant for medical practices and clinics in Switzerland. The monthly fee applied to everyone is CHF 399 for one doctor or calendar at one location; each additional unit at the same location costs CHF 200 per month. Setup, integration and configuration start from CHF 5'000, one-time: the exact amount depends on the complexity of your practice (practice software to connect, number of doctors and locations, rules to configure) and we confirm it in the written proposal, after we review your calendar and practice software. Telephony is billed separately by the provider. VAT excluded. For already admitted pilot practices, the agreed conditions remain in place. We invite you to an initial assessment and demo. Official list price for new practices: CHF 499/month; the discount applies to everyone, the fee stays CHF 399/month.

What is included

Setup, integration and configuration by our team

We structure your practice knowledge, map practice, appointment, assignment and escalation rules, set up the PMS/agenda connection, communication channels and handovers, and test the defined workflows with your team up to go-live. Setup, integration and configuration start from CHF 5'000, one-time: the exact amount depends on the complexity of your practice (practice software to connect, number of doctors and locations, rules to configure) and we confirm it in the written proposal, after we review your calendar and practice software.

Setup, integration and configuration: a one-time fee starting at CHF 5'000

Unlimited use of the AI voice assistant

You see the real impact on calls and scheduling without having to worry about usage.

Catalogue monthly fee

Medical AI Front Desk: CHF 399/month for one doctor or calendar at one location. Each additional unit at the same location: + CHF 200/month. VAT excluded. Telephony billed separately. For already admitted pilot practices, the agreed conditions remain in place. Official list price for new practices: CHF 499/month; the discount applies to everyone, the fee stays CHF 399/month.

Who it is for

Single practices and single locations

For one doctor or calendar at one location: Medical AI Front Desk at CHF 399/month, excluding VAT. Official list price for new practices: CHF 499/month; the discount applies to everyone, the fee stays CHF 399/month.

Recommended: Medical AI Front Desk

Practices with several doctors or calendars at one location

Each additional doctor/calendar unit at the same location adds CHF 200/month. Appointment, assignment and handover logic is configured according to your practice rules.

Recommended: Medical AI Front Desk with assignment function

Practices with several locations, practice networks and clinics

Locations, calendars, assignment logic and the exact monthly rate are defined after we review your calendar and practice software. The proposal defines the scope.

Recommended: Medical AI Front Desk for several locations

You can start with an agreed first location and, after successful acceptance, extend to the second location.

Medical AI Front Desk for several locations

The Medical AI Front Desk is set up alongside your existing practice software, agenda, phone, email and handover processes. It maps shared guidelines, local location rules, calendar logic, assignment and your practice knowledge.

Agreed scope

We jointly define the locations included, phone numbers, doctor/calendar units, languages, appointment types, assignment and escalation rules as well as PMS/agenda access.

Consistent and locally appropriate

Shared guidelines apply consistently to all included locations. Local rules and workflows are mapped per location.

Controlled extension to location 2

You can start with location 1. After successful acceptance, location 2 is included so that transferability is verified in real operations.

The exact multi-site monthly rate and the setup scope are confirmed individually based on topology and configuration effort.

What our agents do for you

Medical AI Front Desk

Patient calls and questions — 24/7

Answers routine patient calls and provides information on opening hours, location, parking, preparation and pre-visit instructions, practice information, and appointment-related questions.

Appointment management

Books, reschedules and cancels appointments in your existing agenda according to your rules, visit types, durations and availability. Sends confirmations through configured channels, including HIN-secured email.

Multilingual patient support

Supports patients in IT, DE, FR, EN, Swiss German, and additional languages — with automatic language adaptation during the conversation.

Administrative workflow automation

Automates selected administrative workflows, such as prescription request intake, document requests, or structured handoff tasks, where technically feasible and approved during configuration.

Human handoff & team tasks

When a request needs human attention — for example an uncertain, urgent or sensitive case, a medical question, or anything outside the configured rules — the AI escalates to your team or creates a structured task after the call with the patient request, context and next action.

Medical boundaries & emergency instructions

The AI never gives diagnoses, treatment recommendations or autonomous medical decisions. In urgent or sensitive situations, it follows your predefined instructions — for example, escalating to your team or instructing patients to call 144.

Assignment by your practice rules

The Medical AI Front Desk recognises the caller's request and forwards it, according to your predefined administrative rules, to the right practitioner, specialty, visit type, location or calendar.

Medical Email AI Agent

The Medical Email AI Agent optionally complements the Medical AI Front Desk and takes over your practice's organisational email communication – from appointment requests and information queries to topic-based forwarding to the right person on the team.

How we start

From assessment to the first patient, no surprises.

  1. Initial assessment

    We look with you at how calls reach you today, the practice software and the booking rules of the practice.

  2. Setup

    Within 10–14 days of activation we connect the assistant to the practice software, the calendar and the practice number, following your rules.

  3. Testing phase

    For one or two weeks we test the flows with your team. Go-live only happens once testing passes.

  4. In service

    We check call quality every week, and every change is tested before going live.

Request an initial assessment

Catalogue pricing

Medical AI Front Desk: CHF 399/month for one doctor or calendar at one location · additional unit + CHF 200/month · setup, integration and configuration from CHF 5'000 one-time, depending on complexity · telephony billed separately · VAT excluded. For already admitted pilot practices, the agreed conditions remain in place. Official list price for new practices: CHF 499/month; the discount applies to everyone, the fee stays CHF 399/month.

Need help choosing? Select the closest option — we will confirm the final AI agent configuration with you during the initial assessment.

Medical AI Front Desk

Standard price:

CHF 499/month

Setup, integration and configuration (one-time): From CHF 5'000

Monthly plan: CHF 399 / month

For one doctor or calendar at one location. Official list price for new practices: CHF 499/month; the discount applies to everyone, the fee stays CHF 399/month.

Each additional doctor/calendar unit at the same location: + CHF 200/month.

Assignment function included.

Medical Email AI Agent

CHF 199/month in addition to another service · a separate one-time setup fee starting at CHF 2'000, in addition to the other service's setup fee

CHF 299/month standalone · setup from CHF 2'000

Email automation

Practices with several locations, practice networks and clinics — scope, monthly terms and setup are reviewed individually. The proposal defines the scope.

All prices are exclusive of statutory VAT.

Current catalogue offer. Medical AI Front Desk: CHF 399/month for one doctor or calendar at one location. Setup, integration and configuration from CHF 5'000 one-time, depending on the complexity of your practice, confirmed in the proposal after we review your calendar and practice software. Telephony billed separately. VAT excluded. For already admitted pilot practices, the agreed conditions remain in place. Official list price for new practices: CHF 499/month; the discount applies to everyone, the fee stays CHF 399/month.

Current offer conditions

  • Duration: Go-live follows the scope defined in the proposal after the initial assessment. The pilot is open only on assessment, on a case-by-case basis.
  • Catalogue monthly fee, excluding VAT:
    • Medical AI Front Desk for one doctor or calendar at one location: CHF 399/month. Official list price for new practices: CHF 499/month; the discount applies to everyone, the fee stays CHF 399/month.
    • Each additional doctor/calendar unit at the same location: + CHF 200/month. The assignment function is included.
    • Medical Email AI Agent: CHF 299/month standalone or CHF 199/month in addition to another service. Setup: from CHF 2'000 one-time, also when added to another service, depending on complexity (mailboxes, HIN, sorting rules), confirmed in the written proposal.
  • Setup, integration and configuration: We structure your practice knowledge, map practice, appointment, assignment and escalation rules, set up the PMS/agenda connection, communication channels and handovers, and test the defined workflows with your team up to go-live.
  • Setup, integration and configuration fee: From CHF 5'000, one-time. The exact amount depends on the complexity of your practice (practice software to connect, number of doctors and locations, rules to configure) and we confirm it in the written proposal, after we review your calendar and practice software. The proposal defines the scope. For additional doctors, calendars or locations we confirm the required configuration work.
  • Unlimited call minutes: Use of the AI voice assistant is included in the monthly subscription; telephony is billed separately by the provider. Incoming calls cost nothing with all Swiss providers.
  • Telephony connection: The required telephony connection (SIP trunk) runs separately through a telephony provider and is billed directly by them. AIAgens fully supports the technical configuration. On request we recommend a Swiss provider we have had good experiences with (non-binding guideline: approx. CHF 10/month; inbound calls unlimited). If you prefer another provider, we confirm technical compatibility before activation. Incoming calls cost nothing with all Swiss providers.
  • Existing agreements: For already admitted pilot practices, the agreed conditions remain in place.
  • Current offer: New enquiries follow the current catalogue: CHF 399/month for one doctor or calendar at one location, setup from CHF 5'000 depending on complexity, telephony billed separately, VAT excluded. The proposal defines the scope. Official list price for new practices: CHF 499/month; the discount applies to everyone, the fee stays CHF 399/month.
  • For practices with several locations, practice networks and clinics: You can start with an agreed first location and, after successful acceptance, include the second. The exact monthly rate and setup scope are confirmed based on locations, doctor/calendar units and assignment logic. The proposal defines the scope.
  • Your contribution:
    • Willingness to review calendar, practice software and phone setup together.
    • Consent to the statistical evaluation of aggregated and anonymised metrics, e.g. share of calls handled by the AI agent, appointments booked, handling rate without human handoff or impact on appointment processes. No additional operational effort for your team.
    • Operational feedback after go-live, if you wish to share it.

Additional medical AI agents

Not available with the current Front Desk offer Learn more

Anamnesis — Medical Scribe AI

Anamnesis is an AI documentation assistant that turns your consultation into a structured draft — in English, German, Italian or French — for you to review and sign. It does not diagnose, does not propose treatment and does not suggest billing codes. It is currently in controlled evaluation and runs on synthetic or fully anonymised cases only.

Record the consultation from your phone

The doctor speaks normally with the patient; the consultation is captured from phone or PWA and uploaded encrypted.

Structured clinical documentation

Generates draft documentation with SOAP note, medication list, ICD-10 coding drafts and TARDOC-aware context for clinician validation.

PDF and optional HIN delivery

Produces a print-quality PDF summary and can deliver it through HIN-secured email when available.

Clinician review stays mandatory

All outputs remain for clinician review, editing and signature before they are used in the medical record.

Coming soon

MedConsult AI

MedConsult is the AI clinical workspace for physicians: voice, chat and file upload with specialty-routed medical RAG, patient memory and support for reviewing reports, medications, labs and clinical notes. It helps prepare the consultation and reason through the case with retrieved evidence, while review, decisions and signature remain with the clinician.

Specialty-routed medical RAG

Routes questions to relevant clinical projects across general medicine, drugs and specialties such as cardiology, neurology, pulmonology, pediatrics and other areas.

Patient context workspace

Keeps patient profile, visits, clinical emails, uploads and Anamnesis artifacts together, so every consultation starts from the right context.

Voice, chat and file analysis

Lets the physician work with voice, text and uploaded documents, supporting review of reports, labs, medications and working notes.

Clinician-in-the-loop

Supports clinical reasoning and documentation, but does not replace medical judgment, diagnosis, therapy or final signature.

Agenda & practice software integrations

We connect to your existing practice software and agenda, and we say what the assistant can do in each one.

AIAgens connects to the systems your practice already uses. Compatibility is verified on a case-by-case basis before activation. Practice software and calendar or mail channels are listed separately: for each practice system we say what the assistant can do. If your system is not listed, contact us and we will confirm whether a direct integration is available.

Current supported integrations and connections

Practice software

  • Vitabyte E-Pat — patient search, availability, booking, rescheduling and cancellation
  • ePaad (Compass IT) — patient search, availability, booking, rescheduling and cancellation
  • Eyesoft — patient search, availability, booking, rescheduling and cancellation
  • ePhysio / tBooking — treatments, availability and booking
  • Aeskulap — calendar sync (CalDAV), no booking in the practice software
  • PulseMedica — patient search, availability, booking, rescheduling and cancellation
  • AlfaDocs (dental practice software) — patient search, availability, booking, rescheduling and cancellation

Calendar and secure email

  • Google Calendar
  • CalDAV
  • Microsoft Outlook via Graph API
  • HIN-secured email

Built for Swiss healthcare data protection and medical confidentiality

AIAgens is designed for Swiss medical practices that need a secure, transparent and controlled AI front desk.

FADP/GDPR-compliant data handling

Designed for Swiss nLPD/FADP and GDPR requirements, with data protection principles built into the healthcare setup.

Swiss medical confidentiality

Designed to support Swiss medical confidentiality obligations under Art. 321 CP.

CH/EU hosting

Data is processed and hosted in Swiss/EU infrastructure according to the applicable setup and sub-processor framework.

Data minimisation & zero-retention voice processing

Voice interactions are processed in real time with zero-retention voice processing by default, unless call recording or transcript retention is explicitly requested by the practice.

AI disclosure

Patients are informed that they are speaking with an AI assistant.

Controlled routing

Routing follows rules configured with your team. The AI does not make medical decisions.

No diagnosis or treatment recommendations

The AI does not provide diagnoses, treatment recommendations, or autonomous clinical decisions.

Human handoff

Uncertain, urgent, sensitive, or medical requests are escalated according to your predefined instructions.

Security controls

Encryption, access controls, MFA/TOTP, audit logs and role-based permissions support secure operation and internal governance.

View healthcare compliance Download Security Architecture View Data Processing Agreement View Sub-processors

Frequently Asked Questions

Will the AI phone assistant replace our reception team?
No. It relieves reception from routine calls and messages such as booking, rescheduling and basic information. Unclear, urgent or medical requests are handed over to people according to your rules.
How does it work with my practice software?
We connect through the official calendar connector or integration provided by your practice software (Vitabyte E-Pat, Aeskulap, ePhysio / tBooking, Google Calendar, CalDAV, Microsoft Outlook via Graph API, HIN where configured). Compatibility is verified case by case before activation.
Which languages does the assistant speak?
Italian, German, Swiss German (Schwyzerdütsch), French and English, with automatic language adaptation during the conversation. Additional languages are possible for specific use cases.
How long does it take to go live?
After activation — signature and first payment — we usually provide the first version within 10–14 days. A test phase of one to two weeks follows; go-live takes place after the test phase has been successfully completed.
What happens after the initial assessment?
You receive a proposal with the catalogue monthly fee and the setup, which starts from CHF 5'000 and depends on the complexity of your practice. The proposal defines the scope. For already admitted pilot practices, the agreed conditions remain in place.

Medical AI initial assessment

Request an initial assessment and demo for your practice or clinic.

Book your consultation

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Booking confirmed!

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Medical AI initial assessment

Initial assessment request

Request an initial assessment and demo for your practice or clinic.

Step 1 — Preferred solution

Medical AI Front Desk: CHF 399/month for one doctor or calendar at one location. Official list price for new practices: CHF 499/month; the discount applies to everyone, the fee stays CHF 399/month.

Each additional doctor/calendar unit at the same location: + CHF 200/month (assignment function included).

Medical Email AI Agent: CHF 199/month in addition to another service or CHF 299/month standalone. Setup from CHF 2'000 one-time.

Practices with several locations, practice networks and clinics: scope and monthly terms are reviewed individually. The proposal defines the scope.

Step 2 — Organisation and configuration

Step 3 — Contact and demo

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