Your practice runs on siMed by ametiq.
Who answers the phone?
The phone keeps ringing while you are with patients. The AI Front Desk answers every call, tells acute symptoms apart from a rescheduling request, and hands the request to your team in a structured form.
- Reachable around the clock — German, French, Italian, English
- Acute complaints are flagged as urgent and forwarded immediately
- No official siMed or ametiq connector — AIAgens is not affiliated with ametiq
Test the assistant by phone — call and simulate a patient call
+41 91 247 00 36How it works
The patient calls
The assistant answers the call around the clock, in the caller's language.
Urgent or appointment?
Acute symptoms, a repeat prescription, rescheduling or a question about a report: the assistant identifies the request and asks what it needs.
Secure hand-over
The request reaches your team over HIN-secured e-mail or as a structured task — with name, date of birth, call-back number and the request itself.
Your team decides
Entering it into siMed stays with your team, exactly as today. The assistant takes the phone work off your desk, not the control over your appointment book.
What the AI Front Desk takes over for your medical practice
No missed call
Every call is answered, even when the whole team is with patients.
Urgent cases first
Acute symptoms are marked urgent and forwarded immediately instead of waiting in a call-back list.
Rescheduling without hold music
Preferred slot and reason are captured and handed over cleanly — the most frequent request a medical practice gets.
Prescriptions and results, structured
Requests for repeat prescriptions and questions about lab results are taken down and passed on with what is needed.
Multilingual on the phone
German including Swiss German, plus French, Italian and English — even within one conversation.
HIN-secured delivery
Patient data never leaves the protected path: delivery over HIN or straight into the task system.