Medical AI Front Desk
with ePaad Integration
For practices on ePaad by Compass Information Technology AG: the assistant looks up the patient, checks free slots, books, reschedules and cancels.
- Patient lookup by phone, or surname plus date of birth
- Availability, booking, reschedule and cancellation in ePaad
- The integration does not create new patient records
Test the assistant by phone — call our demo assistant and simulate a typical patient inquiry
+41 91 247 00 36How It Works
Patient calls
The assistant answers calls around the clock in the caller's language.
Find the patient
Lookup in ePaad by phone number, or surname plus date of birth. No match means no new record is created.
Book in ePaad
The assistant reads free slots in ePaad and writes the booking. It may land immediately or wait for practice review.
Confirm or hand off
Reschedule and cancel go through ePaad. What ePaad cannot do is handed off as a local task plus HIN email.
What the ePaad integration actually does
Patient lookup
Search by phone, or last name plus date of birth. No email search, no re-read of a stored patient id.
Real availability
Free slots come from ePaad. The assistant never invents times.
Book, reschedule, cancel
Appointments are written, moved and cancelled in ePaad. A booking may land immediately or wait for practice review.
Appointment books, not a doctor list
Booking is against resource calendars (appointment books), not a directory of people.
No patient creation
New callers are not created as records in ePaad. They are handed to your team.
Handoff to your team
Tasks do not land in ePaad. The handoff arrives locally and by HIN email.
Frequently Asked Questions
Test live or request the technical connection to ePaad
info@aiagens.ch