Your practice runs on MediOnline.
Who answers the phone?
The Medical AI Front Desk answers every call — at lunchtime, in the evening and at weekends. It understands the request, structures it and hands it to your team over a secured channel.
- Reachable around the clock — German, French, Italian, English
- Requests arrive over HIN-secured e-mail or as a structured task
- No official MediOnline connector — AIAgens is not affiliated with Ärztekasse
Test the assistant by phone — call and simulate a patient call
+41 91 247 00 36How it works
The patient calls
The assistant answers the call around the clock, in the caller's language.
Understanding the request
Appointment, prescription, results or a call-back: the assistant identifies the request and asks what it needs to ask.
Secure hand-over
The request reaches your team over HIN-secured e-mail or as a structured task — with name, date of birth, call-back number and the request itself.
Your team decides
Entering it into MediOnline stays with your team, exactly as today. The assistant takes the phone work off your desk, not the control over your agenda.
What the Medical AI Front Desk takes over for your practice
No missed call
Every call is answered, even when nobody at the desk is free.
Structured appointment requests
Preferred slot, urgency and speciality are captured and handed over cleanly.
Multilingual on the phone
German including Swiss German, plus French, Italian and English — even within one conversation.
Urgent cases are flagged
Urgent requests are marked as such and forwarded immediately instead of waiting in a list.
HIN-secured delivery
Patient data never leaves the protected path: delivery over HIN or straight into the task system.
Call-back instead of hold music
Instead of a busy tone the patient leaves the request and gets called back.