For medical practices using Vitomed / Vitodata

Your practice runs on Vitomed by Vitodata.
Who answers the phone?

The phone keeps ringing while you are with patients. The AI Front Desk answers every call, tells acute symptoms apart from a rescheduling request, and hands the request to your team in a structured form.

  • Reachable around the clock — German, French, Italian, English
  • Acute complaints are flagged as urgent and forwarded immediately
  • No official Vitomed or Vitodata connector — AIAgens is not affiliated with Vitodata

FADP/GDPR Art. 321 CH/EU Hosted 24/7 AI

Test the assistant by phone — call and simulate a patient call

+41 91 247 00 36

How it works

1

The patient calls

The assistant answers the call around the clock, in the caller's language.

2

Urgent or appointment?

Acute symptoms, a repeat prescription, rescheduling or a question about a report: the assistant identifies the request and asks what it needs.

3

Secure hand-over

The request reaches your team over HIN-secured e-mail or as a structured task — with name, date of birth, call-back number and the request itself.

4

Your team decides

Entering it into Vitomed stays with your team, exactly as today. The assistant takes the phone work off your desk, not the control over your appointment book.

What the AI Front Desk takes over for your medical practice

No missed call

Every call is answered, even when the whole team is with patients.

Urgent cases first

Acute symptoms are marked urgent and forwarded immediately instead of waiting in a call-back list.

Rescheduling without hold music

Preferred slot and reason are captured and handed over cleanly — the most frequent request a medical practice gets.

Prescriptions and results, structured

Requests for repeat prescriptions and questions about lab results are taken down and passed on with what is needed.

Multilingual on the phone

German including Swiss German, plus French, Italian and English — even within one conversation.

HIN-secured delivery

Patient data never leaves the protected path: delivery over HIN or straight into the task system.

revFADP
Swiss Data Protection
GDPR
EU Data Protection
Art. 321 SCC
Professional Confidentiality
CH/EU Hosted
ISO 27001 (DE)

Frequently Asked Questions

Is there a direct interface to Vitomed or Vitodata?
No. AIAgens has no official connector to Vitomed or Vitodata today and is not affiliated with Vitodata. The assistant answers the calls and hands the requests to your team; entering them into Vitomed stays with the practice, as today.
So how do the requests reach the practice?
Over HIN-secured e-mail or as a structured task in your practice inbox. Which path fits your workflow we clarify in the intro call.
Which practice systems does AIAgens book into directly?
The assistant writes straight into the agenda for Vitabyte (e-PAT) today. For every other system, Vitomed included, the hand-over runs over HIN mail and tasks — deliberately, so that no automation writes into your practice agenda unchecked.
What happens with acute complaints on the phone?
The assistant recognises cues of urgent or emergency complaints, gives the emergency instruction agreed with you and flags the request as urgent. It does not diagnose and gives no medical advice.
Does the assistant understand Swiss German?
Yes. It understands Swiss German and replies in standard German. It also handles French, Italian and English, and switches language mid-conversation.
Where is the data held?
In Switzerland and the EU. Operations follow revFADP and GDPR; professional confidentiality under Art. 321 of the Swiss Criminal Code is part of the contractual basis.
What does the AI Front Desk cost?
The price depends on call volume and scope. Current conditions are at aiagens.ch/healthcare-prices; in the intro call we work through your case concretely.

Test the assistant before you decide

Book a call

info@aiagens.ch · +41 31 588 01 00

Intro call

AI Front Desk for your Vitomed practice

Fill in the form to book a short call. We clarify your call volume, how requests reach the practice, and the next steps.

Request sent!

We will get back to you within 48 hours with the next steps.

One-time setup, excl. VAT: Medical AI Front Desk from CHF 5'000, Medical Email AI Agent from CHF 2'000 (added together if you choose both), depending on the complexity of your practice. The exact amount is in the written proposal.