Terms of Service

1 Acceptance of Terms

By accessing and using AIAgens' AI virtual assistant services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2 Service Description

AIAgens provides AI-powered virtual assistant services, including appointment management, customer interaction, and consultation features for salons, spas, and similar businesses. Services are accessible via web, voice, and WhatsApp Business.

3 Account Responsibilities

Provide accurate and complete information during registration
Maintain the security of your account credentials
Take responsibility for all activities under your account
Notify us immediately of any unauthorized use

4 Acceptable Use

You agree NOT to:

Use services for illegal or unauthorized purposes
Attempt to harm or disrupt the services
Send spam or unsolicited content
Violate applicable laws or regulations
Infringe on others' intellectual property rights
Harass, abuse, or harm other users

5 Subscription and Payment

Subscriptions are billed monthly in advance
Subscriptions auto-renew until cancelled
You may cancel anytime; service continues until end of billing period
Refunds are evaluated on a case-by-case basis
We reserve the right to change prices with 30 days notice

6 API Use and Third-Party Keys

You are responsible for providing and managing any third-party AI provider API keys you connect. All third-party API charges are your responsibility. You must comply with the relevant provider's usage policies.

7 Data and Privacy

Your use of services is governed by our Privacy Policy. We retain rights to use aggregated, anonymized data to improve services.

Data Processing: We act as a data processor for your customer data. You remain the data controller and are responsible for obtaining necessary consents from your customers.

8 Intellectual Property

AIAgens retains all rights to its services, software, and technology. You retain ownership of your content and data. We grant you a limited, non-exclusive license to use the services.

9 Warranty Disclaimers

Services are provided 'AS IS' without warranties of any kind. We do not guarantee that services will be uninterrupted, secure, or error-free. AI responses may not always be accurate.

10 Limitation of Liability

To the maximum extent permitted by law, AIAgens shall not be liable for indirect, incidental, or consequential damages arising from your use of services. Our total liability is limited to the amount paid in the last 12 months.

11 Termination

We may suspend or terminate your account for violation of these terms or for any reason with notice. You may terminate your account anytime through dashboard settings.

Data Export: You may export your data at any time before termination using our data export tools in your account settings.

12 Changes to Terms

We reserve the right to modify these terms at any time. Significant changes will be notified via email. Continued use after changes constitutes acceptance.

Material changes will be effective 30 days after notification. If you do not agree to the changes, you may terminate your account before they take effect.

13 Governing Law

These terms are governed by the laws of Switzerland. Any disputes shall be resolved in the courts of Canton Ticino, Switzerland.

Dispute Resolution: Before filing any legal action, we encourage you to contact us at info@aiagens.ch to attempt to resolve the matter informally.

14 Healthcare Provider Obligations

If you are a healthcare provider using AIAgens services, the following additional terms apply:

14.1 Patient Consent

You are responsible for obtaining informed consent from your patients before using the AI assistant service to interact with them. This includes informing patients that they may be interacting with an automated AI system.

14.2 AI Disclosure

You must ensure that patients are clearly informed that they are interacting with an AI virtual assistant. AIAgens will configure the AI to identify itself as a virtual assistant in its first message.

14.3 Professional Secrecy (Art. 321 CP)

You acknowledge that AIAgens acts as an auxiliary ("Hilfsperson") within the meaning of Article 321 of the Swiss Criminal Code. AIAgens and its employees are bound by professional secrecy obligations equivalent to those of your staff.

14.4 Data Protection Impact Assessment

For processing activities that may result in high risk to individuals, you are responsible for completing a Data Protection Impact Assessment (DPIA) in accordance with Article 22 of the Swiss Federal Act on Data Protection (nLPD). AIAgens provides templates and guidance to assist you.

14.5 Clinical Data

The standard AI Concierge service handles administrative tasks only (appointment scheduling, business information, general inquiries). You must not transmit sensitive clinical data (diagnoses, treatment plans, medical records) through the standard service.

14.6 Medical Triage Routing

Intelligent appointment routing. Recognizes medical specialties to match patients to the appropriate practitioner and calendar.

Routing suggestions only. Does NOT provide diagnoses or treatment recommendations.
The healthcare provider is responsible for all patient care decisions, including final scheduling.
Conversation data encrypted (AES-256) with audit trails. Zero retention: routing data is processed in real-time and never stored by AIAgens.
routing records
Emergency detection protocols. The practice must review routing outputs, particularly cases flagged for 144 redirect.

14.7 Service Classification

Administrative scheduling and routing tool. Does not diagnose, prescribe, or replace professional medical judgment. Not a medical device under Swiss or EU regulations.

14.8 Compliance Resources

We provide healthcare-specific resources including:

15 Contact Us

For questions about these terms, contact us at: info@aiagens.ch or Piazza Cioccaro 4, 6900 Lugano, Switzerland.

Email: info@aiagens.ch
Legal Department: legal@aiagens.ch
Address: Piazza Cioccaro 4, 6900 Lugano, Switzerland

Response Time: We will respond to all inquiries within 5 business days.