Privacy Policy - AIAgens

1 Introduction

AIAgens ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI voice assistant service.

GDPR Compliant

FADP Compliant

2 Data We Collect

We collect the following types of information:

Account Information: Name, email address, phone number, company name
Usage Data: Conversation logs, interaction patterns, feature usage
Technical Data: IP address, browser type, device information, cookies
Voice Data: Voice recordings processed by our AI assistant (stored temporarily)

3 How We Use Your Data

We use your data for:

Providing and maintaining our AI assistant service
Improving service quality and user experience
Customer support and technical assistance
Processing payments and billing
Ensuring security and preventing fraud
Complying with legal obligations

4 Data Sharing

We do not sell your personal data. We may share data with:

Service Providers: OpenAI for AI processing, payment processors, hosting providers
Legal Requirements: When required by law or to protect our rights

5 Data Retention

We retain your data only as long as necessary for service provision and legal compliance. Voice recordings are typically deleted within 30 days unless you request otherwise.

6 Your Rights (GDPR)

Under GDPR, you have the right to:

Right to Access: Access your personal data
Right to Rectification: Rectify inaccurate data
Right to Erasure: Request data erasure ("right to be forgotten")
Right to Restriction: Restrict data processing
Right to Portability: Data portability
Right to Object: Object to data processing
Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing
Right to Lodge a Complaint: File a complaint with your national data protection authority

7 FADP Compliance (Switzerland)

As a Swiss-based company, we comply with the Federal Act on Data Protection (FADP). This includes:

Transparency: Clear information about data processing activities
Purpose Limitation: Data collected only for specified, legitimate purposes
Data Minimization: Only collecting data that is necessary
Accuracy: Ensuring data is accurate and up-to-date
Security: Appropriate technical and organizational measures to protect data
Cross-Border Transfers: Adequate safeguards when transferring data outside Switzerland

Data Protection Officer: For FADP-related inquiries, contact our DPO at info@aiagens.ch

8 Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your data.

Security Measures

Encryption: TLS/SSL for data in transit, AES-256 for data at rest
Access Controls: Role-based access control (RBAC) for internal systems
Regular Audits: Periodic security assessments and penetration testing
Incident Response: Documented procedures for data breach notification
Employee Training: Regular security awareness training for all staff

9 Cookie Policy

We use cookies and similar tracking technologies to enhance your experience. Here's what you need to know:

Types of Cookies We Use

Essential Cookies: Required for authentication, security, and basic functionality. These cannot be disabled.
Preference Cookies: Remember your language and regional settings
Analytics Cookies: Help us understand how you use our service to improve it
Security Cookies: Detect and prevent security threats

Cookie Management

You can control cookies through:

Browser Settings: Most browsers allow you to block or delete cookies
Opt-Out Tools: Use industry opt-out tools for analytics cookies
Our Settings: Manage cookie preferences in your account settings

Third-Party Cookies

We may use third-party services that set their own cookies:

Google Analytics: For usage analytics (anonymized)
Stripe: For payment processing
ElevenLabs: For voice AI processing

10 Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect data from children.

If we discover that we have collected personal data from a child under 16 without parental consent, we will delete it immediately. Parents who believe their child's data has been collected should contact us at info@aiagens.ch.

11 Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or website notice.

Material changes will be effective 30 days after notification. Continued use of our service after changes constitutes acceptance of the updated policy.

12 Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: info@aiagens.ch
Data Protection Officer: dpo@aiagens.ch
Address: Via Riva Paradiso 30, 6900 Paradiso, Switzerland

Response Time: We will respond to all privacy requests within 30 days as required by GDPR and FADP.